1. General Tolerances and Specifications
Unless otherwise specified in the customer’s technical documentation (e.g., drawings, CAD files) or purchase order, High Altitude Manufacturing Global Inc. applies the following default standards:
Tolerances:
- Parts up to 5 inches in any dimension: ±0.005 inches
- Parts between 5 and 10 inches: ±0.010 inches
- Parts over 10 inches: ±0.020 inches
- Surface Finish: Standard finish is 125 microinches (µin) Ra or better, unless otherwise requested.
- Customer-provided specifications will take precedence when explicitly stated.
2. Part Cleaning and Packing
High Altitude Manufacturing Global Inc. follows these procedures unless directed otherwise by the customer:
Cleaning:
- Steel Parts: Coated with a light oil film to prevent rust during storage and transit.
- Aluminum and Non-Ferrous Materials: Cleaned with alcohol or mineral spirits to remove contaminants.
Packaging:
- Parts under 5 inches are bulk packed in suitable containers.
- Parts 5 inches or larger, or delicate items, are individually packaged to prevent damage.
- Customers supplying materials are responsible for their quality and suitability; the company is not liable for defects arising from such materials.
3. Order Cancellation
Orders may be canceled under the following terms:
- Cancellation requires written notice to High Altitude Manufacturing Global Inc.
If work has started, the customer is liable for:
- Costs of labor and materials incurred up to the cancellation date.
- A 10% administrative fee based on the total order value.
- No fees apply if cancellation occurs before work or material procurement begins.
Payment Terms
Terms are indicated on invoice. If no terms were granted before issuance of PO, payment will be due at time of shipment.
- Late payments incur a 1.5% monthly interest charge on the unpaid balance.
- Acceptable payment methods (e.g., bank transfer, check) will be listed on the invoice.
- Credit card payments require a 3% service charge to be added to the invoice.
- For projects exceeding $10,000 or 30 days, milestone-based partial payments may be required.
4. Delivery Terms
- Shipments are FOB (Free on Board) from High Altitude Manufacturing Global Inc.’s facility.
- The customer bears shipping costs and assumes risk of loss once parts are handed to the carrier.
- Shipping methods follow customer instructions or standard practice if unspecified.
5. Warranty
- Parts are warranted against defects in materials and workmanship for 90 days from delivery.
- Exclusions include:
- Issues from customer-provided designs, specifications, or materials.
- Damage from misuse, improper handling, or wear and tear.
- Defective parts will be repaired or replaced at the company’s discretion, provided defects are reported within the warranty period.
6. Intellectual Property
- Customer-provided designs, drawings, CAD files, and specifications remain the customer’s property.
- High Altitude Manufacturing Global Inc. will not use or disclose such information without prior written consent.
- Customers must not disclose the company’s proprietary processes or trade secrets.
7. Dispute Resolution
- Disputes will be settled via binding arbitration in Clackamas County Oregon.
- The arbitrator’s decision is final and binding on both parties.
8. Compliance and Certifications
- Parts comply with relevant industry standards (e.g., ISO, ASME).
- Certifications (e.g., material certificates) are available upon request for an additional fee.
9. Order Modifications
- Changes to orders (e.g., specifications, quantities) must be submitted in writing.
- Modifications may lead to:
Additional costs (labor, materials, retooling). - Schedule delays.
The company will notify the customer of impacts before proceeding.
10. Force Majeure
- The company is not liable for delays caused by uncontrollable events, such as natural disasters, strikes, or supply chain issues.
11. Non-Waiver and Severability
- Failure to enforce any term does not waive it or other terms.
- If a provision is invalid, the remaining terms remain enforceable.
12. Inspection and Acceptance
- Customers must inspect parts within 5 business days of delivery and report defects in writing.
- Unreported defects within this period imply acceptance.
13. Returns and Refunds
- Returns are accepted only for defective parts under warranty.
- No refunds are issued for non-defective parts.
- Defective items must be returned in original packaging for repair or replacement at the company’s discretion.
14. Security and Data Protection
- Reasonable measures are taken to protect customer data, but the company is not liable for breaches or unauthorized access.
15. Tooling and Fixture Ownership
- Custom tools and fixtures remain company property unless otherwise agreed in writing.
- Customer ownership incurs additional costs, to be specified in the purchase order.
16. Lead Times
- Delivery timelines are estimates, not guarantees.
- The company strives to meet estimated dates but is not liable for delays.
17. Payment Schedules for Large Projects
- Projects over $10,000 or 30 days may require installment payments tied to milestones, detailed in the purchase order.
18. Progress Reports
- Updates on project status are available upon request, with frequency and format agreed in advance.
19. Environmental and Safety Compliance
- The company adheres to applicable environmental and safety regulations.
- Insurance coverage details are available upon request.
20. Entire Agreement
- These Terms and Conditions represent the full agreement between High Altitude Manufacturing Global Inc. and the customer, superseding prior agreements unless incorporated into a signed contract.
- Customers should review these terms before submitting orders; deviations must be specified in writing.